Terms of Service (TOS)
IMPORTANT NOTICE: All Payments To Viper Internet Are Non-Refundable

Viper Internet ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of Viper Internet Service constitutes acceptance and agreement to Viper Internet's AUP as well as Viper Internet's TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of Viper Internet and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of the United Kingdom applicable to contracts enforceable. Venue will be East Yorkshire, United Kingdom

Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Viper Internet shall have the right to terminate all service set forth in this Agreement.

Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

Payment: Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service.

Payments and Fees: Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a £40 reconnect charge. Accounts not paid by due date are subject to a £20 late fee. Accounts that are not collectable by Viper Internet may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than £80 nor more than £350.

Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

New Domain Accounts: All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 business days. If the new domain is registered by the account holder, there will be no handling fee. If the domain is registered by Viper Internet on behalf of the account holder a handling fee will be incurred. Please note that all accounts are subject to a 36 month minimum contract unless otherwise stated and 30 days notice must be given upon cancellation of a account/package.

Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to Viper Internet will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by Viper Internet on behalf of the account holder a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

Support Boundaries: Viper Internet, provides 24x7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: Viper Internet provides support related to your server or virtual site physical functioning. Viper Internet does not offer tech support for application specific issues such as cgi programming, html or any other such issue. Viper Internet does not provide technical support for YOUR customers. If you can email, we encourage you to email support@viper.uk.net. If you are able to get online and have other questions, the answers may be on our home page here - we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.

SPAM and Unsolicited Commercial Email (UCE): Viper Internet takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Viper Internet may not use or permit others to use our network to transact in UCE. Customers of Viper Internet may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.

Violation of Viper Internet's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Viper Internet will initiate an immediate investigation (within 48 hours of notification). During the investigation, Viper Internet may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Viper Internet may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Viper Internet reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Viper Internet will notify law enforcement officials if the violation is believed to be a criminal offense.

First violations of this policy will result in an "Administrative Fee" of £250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of £500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed £175 per hour that Viper Internet personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

As our Customers are ultimately responsible for the actions of their secondary users over the Viper Internet network, it is advisable that Customers develop a similar, or stricter, policy for their clients.

IP Address Ownership: If Viper Internet assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Viper Internet, and Customer shall have no right to use that Internet Protocol address except as permitted by Viper Internet in its sole discretion in connection with the Services, during the term of this Agreement. Viper Internet shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Viper Internet, and Viper Internet reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.

Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). Viper Internet will monitor Customer's bandwidth and disk usage. Viper Internet shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Viper Internet's sole and absolute discretion. If Viper Internet takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Viper Internet may, at its sole discretion, collect a deposit, in an amount determined by Viper Internet, against customer's credit card on file with Viper Internet.

System and Network Security: Users are prohibited from violating or attempting to violate the security of the Viper Internet Network. Violations of system or network security may result in civil or criminal liability. Viper Internet will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".

Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.

Taking any action in order to obtain services to which such User is not entitled.

Viper Internet is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.

First violation: Any User, which Viper Internet determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at Viper Internet's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.

Second Violation: Users that Viper Internet determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.

We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

Suspension of Service or Cancellation: Viper Internet reserves the right to suspend network access to any customer if in the judgment of the Viper Internet network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which Viper Internet chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended and may be responsible for time spent investigating the issue at £175 per hour as well as a one-time £500 violation fee.

Viper Internet reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of Viper Internet must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

Indemnification: Viper Internet wishes to emphasize that in agreeing to the Viper Internet Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Viper Internet for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Viper Internet or the bringing of any claim against Viper Internet by any third-party. This means that if Viper Internet is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Viper Internet, plus all costs and attorney's fees.

Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.

Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.

Viper Internet takes no responsibility for any material input by others and not posted to the Viper Internet Network by Viper Internet. Viper Internet is not responsible for the content of any other websites linked to the Viper Internet Network; links are provided as Internet navigation tools only. Viper Internet disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.

Viper Internet is not responsible for any damages your business may suffer. Viper Internet does not make implied or written warranties for any of our services. Viper Internet denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Viper Internet.

Responsibility for Content: You, as Viper Internet's customer, are solely responsible for the content stored on and served by your Viper Internet server.

Windows Servers: Requirements for using Microsoft software. Subscribers are prohibited from allowing more than five (5) authenticated users of the Microsoft Windows Server Operating Systems under Microsoft licensing terms and could create liability issues with Microsoft if violated.

Customer agrees not to remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on Software Products or that appear during the use of Software Products. Customer further agrees not to reverse engineer, decompile, or disassemble the Software Products.

Viper Internet may provide you access to other third party software and/or services ("Third Party Products ") through reseller relationships Viper Internet has established with certain commercial vendors, including without limitation, Microsoft Corporation ("Third Party Vendors"). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by Viper Internet and not by the Third Party Vendor. Neither Viper Internet nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. Customer expressly acknowledges and agrees that use of third party products is at customer's sole risk and such third party products are provided "as is" and without representation or warranty of any kind from Viper Internet or any third party vendor, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy or completeness of responses or results, correspondence to description, or non-infringement of third party rights. To the maximum extent permitted by applicable law, neither Viper Internet nor any third party vendor will be legally responsible for any damages, whether direct, indirect, or consequential, arising from the use or inability to use any third party product. Customer agrees to observe the terms of any license and/or applicable end user subscriber agreement for third party products and that customer shall be fully liable to third party vendors and Viper Internet with respect to any improper use of such third party products or violation of license agreements with them and/or applicable end user subscriber agreements.

Denial of Service: We reserve the right to refuse service to anyone at any time for any reason.

Overages: Overages are charged at £5.00 for 1000mb for bandwidth (Charged in units of 1000mb) and £5.00 per 100mb for webspace. (Charged in units of 100mb) Resellers are responsible for their users going over quota, and are notified by email when their users are over quota. Unauthorised overusage will result in a administration charge of £35.

Acceptable Use Policy (AUP)
Illegal use: Viper Internet's services may not be used for illegal purposes, or in support of illegal activities. Viper Internet reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm to minors: Use of the Viper Internet service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

Threats: Use of the Viper Internet service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment: Use of the Viper Internet service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Fraudulent activity: Use of Viper Internet service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the Viper Internet service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Viper Internet account. Anyone hosting websites or services on their server or hosting package that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account immediately removed from our network. The account will not be reactivated until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account data to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the account from our network without notice to the customer. Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice.

E-mail / News Bombing: Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Viper Internet account.

E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the Viper Internet service is in violation of this AUP.

Usenet SPAMing: Viper Internet has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized access: Use of the Viper Internet service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Viper Internet's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Viper Internet account is subject to immediate termination.

Copyright or trademark infringement: Use of the Viper Internet service to transmit any material (by e-mail, uploading, posting, hot linking, directly linking or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

Collection of personal data: Use of the Viper Internet service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

Network disruptions and unfriendly activity: Use of the Viper Internet service for any activity which affects the ability of other people or systems to use Viper Internet Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Viper Internet will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Viper Internet services could result in suspension service.

Third Party Accountability: Viper Internet subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Services provided by Viper Internet, Sold by PayPal Europe Ltd. 2Checkout.com, Inc. is an authorized retailer of goods and services provided by Viper Internet, Principal Hosting LTD and BladeHOST.

Please note that these Terms of Service supersede and replace any Terms of Service previously arranged by BladeHOST, Viper Internet and Principal Hosting Limited. Anybody wishing to contest any part in the Terms of Service or Contract should do so by the given date of the 1st day in the month of August in the year 2005. It will be added to the record that any member or client of the aforementioned companies, who have not made themselves heard by the said date, automatically fall into the agreement of the current contractual agreements and Terms of Service, making all previous agreements null and void.